Shipping Policy

The estimated delivery time for an order consists of two parts: processing time and shipping time.

Processing Time

Processing includes order verification, payment confirmation, quality checks, and packaging. Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Shipping Time

Shipping time refers to the period from when your order is dispatched until it is delivered to the destination.

United States and Canada

Standard shipping generally takes 2 to 4 weeks for delivery, depending on product availability, the shipping carrier, and the destination.

Australia and New Zealand

Standard shipping generally takes 2 to 4 weeks for delivery, depending on product availability, the shipping carrier, and the destination.

United Kingdom and Europe

Standard shipping generally takes 2 to 4 weeks for delivery, depending on product availability, the shipping carrier, and the destination.

Other Countries and Regions

Standard shipping generally takes 2 to 5 weeks for delivery, depending on product availability, customs processing, the shipping carrier, and the destination.

Lost or Damaged Packages

If your order is lost during transit or arrives damaged, please contact us at support@quercina.com and provide your Order ID along with relevant photos or other supporting information.

After reviewing the situation, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

Priority Shipping

If priority shipping is available and selected at checkout, your order may receive priority processing. Please note that delivery times may still vary depending on order volume, carrier conditions, and other factors outside our reasonable control.

Multiple Packages

Some orders may be shipped in separate packages due to product availability, fulfillment location, or order size. As a result, items from the same order may arrive at different times.

Tracking Information

Tracking information may take several business days to update after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at support@quercina.com for assistance.

Delivery Delays

Delivery times are estimates and are not guaranteed. Shipping may take longer than expected due to high order volume, carrier delays, weather conditions, customs processing, holidays, or other circumstances outside our reasonable control.

We appreciate your patience and understanding if a delay occurs.

Order Changes

If you need to request a change to your order, please contact us at support@quercina.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, changes may no longer be possible.

Please review your order details carefully before completing your purchase.