Return & Refund Policy
Return & Refund Policy
Effective Date: June 2026
Thank you for shopping with Quercina. We want you to feel confident when purchasing from our store. If you are not satisfied with your order or experience an issue with a product, please contact our customer service team at support@quercina.com.
Please review the following Return and Refund Policy before submitting a request.
1. Return Eligibility
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition;
- Include the original packaging, accessories, and any accompanying materials;
- Be accompanied by proof of purchase or a valid Order ID.
To start a return request, please contact support@quercina.com before sending any item back.
Please do not return products without receiving return instructions from our customer service team.
2. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@quercina.com.
Please provide:
- Your Order ID;
- The email address used to place the order;
- A description of the issue;
- Clear photos or videos showing the damaged, defective, or incorrect item.
We will review your request and provide an appropriate resolution. Depending on the circumstances, this may include a replacement, partial refund, or full refund.
3. Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other reasons.
Items that have been used, damaged after delivery, modified, or returned without authorization may not qualify for a refund.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
4. Return Process
To request a return, please email:
Include your Order ID and the reason for your return.
If your return is approved, our customer service team will provide return instructions and, where applicable, the appropriate return address.
Do not send products to our registered company address unless our customer service team specifically instructs you to do so.
Unauthorized returns may not be accepted or processed.
5. Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item caused by us, we will provide an appropriate solution regarding return shipping costs.
For returns based on customer preference, where accepted, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is caused by an error on our part.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund processing typically takes 7–12 business days after approval, although the exact timing may depend on your bank, credit card company, or payment provider.
7. Exchanges
If you receive a damaged, defective, or incorrect item, please contact us and we will determine whether a replacement or other resolution is appropriate.
For standard exchanges based on personal preference, please contact our customer service team to confirm eligibility before returning any product.
8. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may not be able to cancel or modify it.
9. Contact Us
If you have any questions about returns, refunds, damaged items, or your order, please contact us:
Brand: Quercina
Company Name: KAIWANGMRINC
Company Address: 915 Arroyo Ave, Pueblo, CO 81006, United States
Phone: +1 443-619-1067
Email: support@quercina.com
Website: quercina.com